Housekeeping Manager of the Year


Based in Merthyr Tydfil in the heart of the Welsh valleys, Mitre Linen is a leading supplier of linens, and ready-made and bespoke soft furnishings in the UK and overseas.

With 70 years of expertise within the hotel luxury linen and soft furnishing market we strive to understand the pressures of the hospitality environment and can work with you to find a timely and personalised solution for your hotel.

We have been proud holders of the Queen’s Royal Warrant since 1955 and delight in achieving the standards required to supply the Royal Household and the Royal Estate.

This mark of quality is seen by all our customers who experience the benefits of our high quality products for themselves.

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Customer Service Star of the Year


Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests. We will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there. The best businesses run themselves.


Reservations / Revenue Manager of the Year


Avvio is the direct booking platform for hotels and serviced apartment providers. Founded in 2002, Avvio has grown year-on-year by developing cutting-edge technologies that enable hotels to drive outstanding growth in direct bookings, while reducing their dependence on online travel agency channels.

We partner with 450 accommodation providers globally. Some of our partners include Pure Salt Hotels, Dalata Hotel Group and Cheval Residences.

If you’re looking to grow your direct bookings, upgrade your website or extend your reach, speak to Avvio about our in-house design and digital marketing agencies, providing best-in-class website design and digital advertising services. To find out more about Avvio please visit


General Manager of the Year


Tradelinens has been at the forefront of providing premium quality linen and an expert personal service to the 5-star hotel industry for over 30 years. It’s goal is to help people all over the world get a good night’s sleep and under Robert Lancaster Gaye and Joe Molloy, Tradelinens has experienced continued growth. In 2015, the company launched Tradelinens Boutique to cater for new hospitality businesses from smaller independent hotels and spas to property companies and interior designers. Tradelinens believes in doing business responsibly and recently became the first UK trade linen business to join the Better Cotton Initiative (BCI), a scheme that aims to make cotton a sustainable commodity.


Supporting Partner


Chrysalis Hotel Contracts is a well-established dynamic and innovative company focused on the design and refurbishment of hotels and restaurants throughout the UK and Europe.

We have a wealth of practical experience with all manner of hotels from budget to luxury, corporate to country house and traditional to contemporary boutique.

We develop strong working partnerships with all of our clients to ensure that the process becomes a well organised team effort with all parties sharing a clear objective.

Our experienced site teams work in harmony with the client’s own personnel to create minimal disruption to the running of the hotel whilst we are on site.