Housekeeping Manager of the Year

Based in Merthyr Tydfil in the heart of the Welsh valleys, Mitre Linen is a leading supplier of linens, and ready-made and bespoke soft furnishings in the UK and overseas.

With 70 years of expertise within the hotel luxury linen and soft furnishing market we strive to understand the pressures of the hospitality environment and can work with you to find a timely and personalised solution for your hotel.

We have been proud holders of the Queen’s Royal Warrant since 1955 and delight in achieving the standards required to supply the Royal Household and the Royal Estate.

This mark of quality is seen by all our customers who experience the benefits of our high quality products for themselves.

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Customer Service Star of the Year

Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests. We will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there. The best businesses run themselves.


Reservations / Revenue Manager of the Year

Avvio is the direct booking platform for hotels and serviced apartment providers. Founded in 2002, Avvio has grown year-on-year by developing cutting-edge technologies that enable hotels to drive outstanding growth in direct bookings, while reducing their dependence on online travel agency channels.

We partner with 450 accommodation providers globally. Some of our partners include Pure Salt Hotels, Dalata Hotel Group and Cheval Residences.

If you’re looking to grow your direct bookings, upgrade your website or extend your reach, speak to Avvio about our in-house design and digital marketing agencies, providing best-in-class website design and digital advertising services. To find out more about Avvio please visit


Supporting Partner

At T2, we’re about reinventing and reimagining the humble tea leaf, and sharing our teas with the world! From small beginnings in 1996 T2 Tea has taken the traditional art of tea, turned it on its head then taken tea to the world. Now with over 20 years of brewing under their belts, T2 has grown into 100 stores worldwide across Australia, New Zealand, Singapore, United Kingdom and the United States. Our unique take on the ancient brew combines traditional recipes with a modern twist. With all the beloved favourites like English Breakfast and Earl grey plus some unexpected flavours like French Earl Grey, Gorgeous Geisha and Packs a Peach. There’s tea to suit every venue, taste occasion and mood. Including loose leaf and bestselling blends are conveniently provided in all teabag formats.